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User profile for user: Bayareafoo
Bayareafoo Author
User level: Level1 13 points
I just bought the iPhone 15 max Pro. Ive had it since late September and two times already the phone has frozen to where I cannot restart nor do anything on the screen but change my background picture I tried to voice command a restart did not work the first time it was frozen for about 20 minutes. The second time I was at work and it was frozen. I could not do anything I had to leave flashlight on and let the phone die to restart it. I tried holding the buttons to reset it that way it did not work is anybody else having this problem?
iPhone 15 Pro Max, iOS 17
Posted on Oct 10, 2023 11:37 AM
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User profile for user: _0x_
_0x_
User level: Level1 8 points
Posted on Nov 16, 2023 3:53 PM
gaslight. you know as well as i a forced restart is not fixing the issues being described here longer term. but while you’re making recommendations how long do you suggest we wait prior to opening a warranty claim?
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User profile for user: _0x_
_0x_
User level: Level1 8 points
Nov 16, 2023 3:53 PM in response to WheelieNick
gaslight. you know as well as i a forced restart is not fixing the issues being described here longer term. but while you’re making recommendations how long do you suggest we wait prior to opening a warranty claim?
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User profile for user: gurwinder58
gurwinder58
User level: Level1 8 points
Nov 24, 2023 4:07 PM in response to Bayareafoo
Iam having the same problem very disappointed
User profile for user: WheelieNick
WheelieNick
User level: Level8 36,149 points
Oct 10, 2023 11:43 AM in response to Bayareafoo
Try a forced restart to see if the issues persist
Press and quickly release the volume up button.Press and quickly release the volume down button.Press and hold the side button.
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User profile for user: JohnnyBee4500
JohnnyBee4500
User level: Level1 8 points
Dec 5, 2023 8:48 PM in response to Bayareafoo
Just Bought a new iPhone 15 yesterday at Pentagon City, VA, it has frozen twice in 15 hours, screen blurs can not turn off however volume up and down then power button turns it off and resets it. Seeing the many comments here it is obviously a fairly serious flaw.
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User profile for user: Keanaji
Keanaji
User level: Level1 12 points
Nov 20, 2023 11:19 AM in response to Bayareafoo
What is the next step when the forced restart doesn't work
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User profile for user: Thatlingling46
Thatlingling46
User level: Level1 8 points
Dec 31, 2023 10:51 PM in response to Bayareafoo
My phone was pre-ordered one, I waited for 2 months and was so excited about it. I've been using just almost 2 months and it has frozen several times, and the keyboard is soooo slowww, I'd never had these problems with any other iPhones before but this, so disappointed. Such a waste of money 🥲 At least I hope they would read our reviews and exchange a better one for us 🙂
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User profile for user: juthi208
juthi208
User level: Level1 8 points
Oct 15, 2023 4:55 PM in response to Bayareafoo
Same thing happening with me after I connected my e sim😑😑 I’m so scared and almost crying!!😫
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User profile for user: marielee1991
marielee1991
User level: Level1 8 points
Nov 4, 2023 11:24 AM in response to Bayareafoo
Ugh, mine just did this and thank god for this forum. I was able to unlock, move about on the screens and open the apps, but they wouldn't load and I couldn't get into anything. definitely that hard reset helped but will this happen again :( Thanks!!
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User profile for user: _0x_
_0x_
User level: Level1 8 points
Nov 16, 2023 3:49 PM in response to Bayareafoo
have had issues w this model freezing since purchase (unit was pre-ordered). it’s certainly associated with gps usage in my case, really strange. i’m left to assume the data being gathered by the sensors is overloading the systems ram. appears apple pushed this phone out to public too early. the fix for me is about 15-30 minutes of inactivity. it’s ridiculous.
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User profile for user: barton291
barton291
User level: Level1 8 points
Nov 25, 2023 6:11 PM in response to Bayareafoo
I called support on this just to make sure they knew.. didn't take long so maybe everyone with this issue should do so. just keep track of which app it happens on..mine happened mostly in iMessage so they can't blame an outside app..
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User profile for user: Phonesalesgirl
Phonesalesgirl
User level: Level1 8 points
Jan 17, 2024 12:21 PM in response to Bayareafoo
I’ve seen this issues 3 or 4 times.
And even when I’ve done a “hard reset”
not just a power cycle
it’s still frozen when the device powers on. And because these phones are so new I’m forced to send them to Apple.
I feel helpless.
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User profile for user: sandesh85
sandesh85
User level: Level1 8 points
Nov 19, 2023 10:11 AM in response to Bayareafoo
I am also facing the freezing and hang issue . Just 2 weeks back I purchased iPhone 15 pro max 1 tb . This is very disappointing. Even the clarity of the pics are not so good the way it should be ….. when it’s zoomed the clarity is pathetic …… I don’t want to name other mobile company but those are far better . Its really not worth ……. Unhappy ☹️ below expectation ……
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User profile for user: Manxman11
Manxman11
User level: Level1 8 points
Feb 23, 2024 2:39 AM in response to Bayareafoo
I have the latest iPhone 15 pro max it has terrible jerking when scrolling and freezes all the time plus goes landscape and then freezes. Every solution offered doesn’t work restarting does for 10 minutes holding in the buttons and letting go doesn’t work and this happens with nothing open such as other pages it’s beyond annoying .
[Edited by Moderator]
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User profile for user: abc-d_123
abc-d_123
User level: Level1 14 points
Nov 23, 2023 5:40 AM in response to Bayareafoo
Go to this website: If your iPhone won't turn on or is frozen - Apple Support
Maybe it will help you.
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User profile for user: JohnnydavidStepanikjr
JohnnydavidStepanikjr
User level: Level1 8 points
Jan 13, 2024 7:42 PM in response to Bayareafoo
Hi I got my iPhone 15 pro max and it kept glitching and pushing different buttons it locked me out of my one Apple account. And it deleted my eSIM twice for no reason and locks itself from pushing wrong buttons. It doesn’t do it all the time but it does do it. And it won’t Bluetooth to different devices but not all of them and their brand new devices. The WiFi is fine perfect but hotspot you have to fight it to sync but I can get it but blue tooth it won’t I tried everything. And I think my phone with my iMei number are hacked and theirs malware or something. It’s two months old and I need help. This is my only device Apple please. I do have apple care and I called a lot about my problems and I tried to make the phone work because I don’t want to switch everything. I hate doing that.
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Iphone 15 pro max freezing